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Wood Grain Safety Matches
If you receive your order and an item is damaged, we can offer to send out replacements for the broken items.
Due to sanitary reasons, we do not accept returns for consumable merchandise if it has been opened. This includes fragrances, dyes, waxes, and additives. If the product has not been opened, we usually will accept a return if it has been within 30 days of purchase. This policy is for your benefit to ensure that you get a safe, sanitary and 100% unaltered product that has not been contaminated by any outside sources. For this reason, we recommend ordering sample sizes of these products (when available) before buying a larger quantity.
Returns must be received in good, unused condition in order to be accepted. If items are not received in resalable condition, they may not be accepted. Once the return is received by us, we will issue a refund to the original format/ credit card used for purchase.
We currently ship to the US, Canada, and military addresses (APO boxes.) Any shipping methods available for your order will display at checkout after your state and zip code are entered. The following are shipping options we offer: The United States Postal Service and FedEx.
FedEx- All orders (except for military addresses and pallet quantities), are eligible for shipping by FedEx. We offer Ground, Home Delivery, 2nd Day, and Standard Overnight services (additional cost may will apply). FedEx Ground packages are delivered Monday through Friday, and FedEx Home Delivery packages are delivered Tuesday through Saturday. FedEx Home Delivery is only available to residential addresses.
Prices are subject to change without notice. Any changes will be effective immediately and reflected on our website. Please refresh your browser to make sure you are getting the most current version of our website.
